Services

The HighPoint Advantage

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HighPoint is focused specifically on residential condominium management services in London and surrounding areas. We are committed to building our business one satisfied client at a time, so that we are confident in providing great service to each of our customers. We know we have to earn your trust.

We will move at the speed of trust.

Property management companies will generally talk about what they will do. At HighPoint, we are committed to “walking the talk” and being pro-active. We love what we do, and we will be with you every step of the way. We pride ourselves in making things happen. Our experience will allow Boards to be policy-driven, leaving the obligations of daily management activities to HighPoint.

Our unique skill set and “hands-on” philosophy sets us apart from our competition.

Nicole HortonNicole Horton, RCM and co-owner of HighPoint, will be your primary contact at HighPoint for Condominium management. She has built an expert team of professional advisors and quality trades and suppliers that work with her and will serve our condominium associations upon request. She will be your partner in managing the condominium association and be a good listener while supporting and advising the Board of Directors. As a result, our portfolio of condominium associations will be efficiently run and financially sound, and we will all have some fun while attending to our respective responsibilities. Nicole is supported by an expert team of experienced condominium property management staff providing accounting, financial reporting services, administrative assistance, and professional advice as required.

Dennis DaltonDennis Dalton, CPA,CA and co-owner of HighPoint, will oversee and support the efficient management of each client, working with the experienced and knowledgeable team of professionals at HighPoint. Dennis has extensive experience as the developer of vacant land condominiums in London - The Enclave, The Promenade, The Sanctuary and The Ridge at Byron (coming soon), overseeing large property management operations, and has spent many years serving on numerous Boards of Directors both in Canada and the USA.

Sandra BaileySandra Bailey is a key member of the HighPoint team as the Assistant Property / Administration Manager. Sandra has worked in the property management business since 1996 and has a wealth of knowledge and experience working with all types of condominiums - multi-level, standard and vacant land condominiums. Prior to entering the property management field, Sandra spent a number of years with a Canadian chartered bank.

The services to be provided by HighPoint include:

Communication

  • Keep the Board of Directors updated and current on all important Corporation issues.
  • Meet with the Board quarterly or as required under the management contract.
  • Communicate with individual owners as required, and return all calls within 24 hours, more promptly when possible.
  • Provide the Board of Directors with 24 hour, 7 days a week emergency contact and response.
  • Take prompt action on any issues that may arise from a resident or Board member.
  • Provide community newsletters with the guidance of the Board of Directors.
  • Provide various channels of communication including email, individual website access, or direct contact.
  • If desired, HighPoint will provide each Corporation with a website and will pay the initial cost of setting up the site. We anticipate the website will assist with, and streamline communication as well as help to minimize administrative charges.
  • Review and make suggestions on efficient spending and implement cost cutting strategies and procedures where appropriate and approved by the Board of Directors.
  • Enhance the on-line services that can be accessed by owners.

Administration

  • Understand and enforce the Corporation's declaration, bylaws and rules. HighPoint will also make suggestions when a new rule/policy may need to be implemented and will ensure that the provisions of the Condominium Act, 1998 are complied with.
  • HighPoint will also closely monitor changes to the Condominium Act, 1998 that are currently under consideration by the Province of Ontario.
  • Provide residents and the Board of Directors with superior customer service that is second to none, using our immediate action philosophy, effective and clear communication, and our friendly and polite management style.
  • Implement all initiatives of the Board in a timely manner.
  • Implementation of reserve fund study requirements as they may occur.
  • Prepare Status Certificates on behalf of the Corporation when requested.
  • Schedule and organize the Annual General Meeting in conjunction with the suggestions and direction of the Board.
  • Enthusiastically support continuing education for all of our staff.

Contractors, Trades & Suppliers

  • Organize and qualify an expert team of reliable contractors, trades and suppliers to provide services to our condominium associations.
  • Obtain quotations and make recommendations to the Board of Directors and liaise with, and supervise, the contractors to ensure the work is performed as proposed.
  • Conduct an annual spring walk around of the property with the Board and contractors as appropriate
  • Supervise and liaise with service providers for the day-to-day work schedules.
  • Ensure that the highest level of service and value is provided at a cost appropriate to the service provided.

Financial Reporting & Accounting Services

  • Provide a comprehensive accounting and financial reporting system to the Board of Directors.
  • Easy-to-read monthly management and financial reports sent electronically, including monthly results, with year-to-date results and budget comparisons.
  • Prepare annual budgets for Board of Directors' approval using a zero-based budgeting model.
  • Collect monthly common expenses, unit expenses and other revenues, and pay appropriate expenses for services rendered on a timely basis.
  • Perform all regular banking responsibilities and reconcile all bank accounts monthly.
  • Coordinate Reserve Fund Studies and required updates thereof, making recommendations for reserve fund investments as required.
  • Send reminders for outstanding payments and take appropriate action as required, including arranging a lien for arrears when necessary.
  • Provide the Corporation with a pre-authorized payment plan, whereby owners may pay monthly fees automatically by withdrawal from their bank account.
  • Review all monthly costs and expenses ensuring that the Corporation remains in line with the current annual budget.

The HighPoint Advantage